Be willing to tolerate discomfort—being uncomfortable is often the price for making a real difference.

Your listening, not your speaking, is your most direct access to leadership effectiveness.

There are certain people in your life and work where the relationship is more important than who is right or wrong.

Effective leaders make it easy for people around them to tell the truth, to be candid and open.

Leadership defined: An equal and dual commitment to both results and relationships without compromising one for the other.