The general public is using this for the Web to go their insurance companies. Before we came, they couldn't even call them, let alone go to them on the Web.

It was contaminated from the flood surge. It washed in raw sewage from a sewage plant and chemicals from a local chemical plant.

We had to ask FEMA for permission to practically do anything, including use the outhouses.

It had a definite impact. We were handing phones to emergency service workers and mayors and fire chiefs, allowing them to make their first phone calls out.

He grabbed the knife as she thrust it at him.