Design, in its broadest sense, is the enabler of the digital era - it's a process that creates order out of chaos, that renders technology usable to business. Design means being good, not just looking good.

It's not rocket science. It's social science.

Design, in its broadest sense, is the enabler of the digital era – it’s a process that creates order out of chaos, that renders technology usable to -business. Design means being good, not just looking good.

People adopt ideas when social, personal and financial trends intersect-a confluence that may seem random but usually happens ’by design.

Navigation is about wayfinding, you can’t treat it as separate because many other things run parallel with it. If you look at studies in wayfinding, everything from exhibit design to building the cathedrals, it’s about creating a complete system. It’s about looking at the whole.

Very often, people confuse simple with simplistic. The nuance is lost on most.

Design means being good, not just looking good.

Five years ago, we thought of the Web as a new medium, not a new economy.

Remember the music is not in the piano.

Navigation is about wayfinding, you can't treat it as separate because many other things run parallel with it. If you look at studies in wayfinding, everything from exhibit design to building the cathedrals, it's about creating a complete system. It's about looking at the whole.