Motivation is the desire to do things. It's the difference between staying in bed and getting up in the morning. It's the crucial part of setting and achieving goals.

I never fired anyone for telling me I was wrong.

We can accomplish a whole lot more with a team who speak up than one with a bad case of captainitis. Passive cooperation demotivates the workers, wears out the leader and harms the company – I never fired anyone for telling me I was wrong.

You can provide the conditions for the motivation of others and the leadership to help them find a way but they must have the intrinsic spark, the desire, to move, to overcome the inertia of the status quo and change things.

Nobody will achieve anything just by dreaming.

By acknowledging our boundaries and limitations, we attain greater heights than we ever will by appearing to think we know everything.

Listen with your eyes as well as your ears.

I'm not perfect and the older I get the more I realise that.

Listen with an open mind, gather all the incoming information, both verbal and non-verbal and be careful not to ignore things you don’t wish to hear. Don’t make assumptions or jump to conclusions. The punchline usually comes at the end!

Procrastination at the start and sometimes during the project meant there wasn’t time to execute the plans well enough.