The art of effective listening is essential to clear communication, and clear communication is necessary to management success

No company can afford not to move forward. It may be at the top of the heap today but at the bottom of the heap tomorrow, if it doesn't.

Selling is our No. 1 job. Never get away from selling a lot of merchandise personally. The more you sell the more you learn.

There’s no better friend to any merchant than a fair competitor.

I believe in trusting men, not only once but twice – in giving a failure another chance.

Determine to do some thinking for yourself. Don’t live entirely upon the thoughts of others. Don’t be an automaton.

No company can afford not to move forward. It may be at the top of the heap today but at the bottom of the heap tomorrow, if it doesn’t.

We can serve our customers well only if our buying jobs are right. You cannot sell if you haven’t ordered wanted goods into your store.

I do not believe in excuses. I believe in hard work as the prime solvent of life’s problems.

A store’s best advertisement is the service its goods render, for upon such service rest the future, the good-will, of an organization.