Being out there speaking to neighbors ... is as important as talking to the TCEQ. We updated the TCEQ according to the regulations.

because a family member worked at the Exxon plant.

The strategy for us in this case was to handle it face to face.

We all know the importance of our business, ... a balance between safety and an urgent need for fuel.

When Chuck would get some bubble gum in he would save it until Halloween to give out to the kids, ... In those days, we never had many trick-or-treaters, but when word spread that Chuck had bubble gum, we were swarmed with kids and ran out of candy.

We have to be able to plan each step. There is a virtual army of folks working on it.

If they are not made whole, we will go out and take care of the problem. We are worried about inconveniencing these folks.

Maggie had a lively spirit, full of fun and humor. The building will certainly be emptier without her.