Most of us are so focused on what we are thinking that we miss most of what goes on in our conversations.

Awareness is about improving social intelligence. If you can’t see, hear, or feel the dynamics of a conversation, you can’t manage them.

R.E.A.L. conversation: Recognize judgments. Express thoughts neutrally. Ask questions. Listen for verbal & non-verbal messages.

Authority—when abused through micromanagement, intimidation, or verbal or nonverbal threats—makes people shut down & productivity ceases.

Great communicators exemplify the power that building relationships, creating respect and achieving results can have.

If a conversation is not working, then you need to make a different choice. Stop what you are doing & do something different.

93/7 Rule: 93% of communication occurs through nonverbal behavior & tone; only 7% of communication takes place through the use of words.