But I think with the run of injuries we've been having, I might have to reassess that.

A few years ago, we only dealt with such cases maybe once a year. These days, such missions have built up to an average of once per month.

Often the crews only realize that there are special requirements when they reach the scene, and have to call for heavy-duty equipment, costing extra time.

Very large patients usually need five times as long to be brought out of their homes. The problem is not so much carrying the great weight as the sheer volume of their bodies.

We carry the patient out the window and put them on the bed.

We have some home-made methods. They're not particularly elegant, but they get the job done.

Lydia's shattered. Her dreams are shattered and everything that she's worked so hard for, but she's a resilient person and I'm sure with a little bit of time she'll bounce back.