At the heart of good communication, is not the process of talking, but that of listening. The first step to improve your listening skills is to stop talking. It is very difficult to talk and listen at the same time.

Great Leaders develop through a never ending process of self-study, self-reflection, education, training, and experience

You need to train yourself to be comfortable with silence, particularly when dealing with cultures that respect silence more than we do in the West.

Essential to time-management is a change in focus, a change from being ‘busy’ to a focus on outcomes